Customers may cancel orders for a full refund if cancellation is requested within seven (7) calendar days of purchase or at least fourteen (14) calendar days prior to the scheduled delivery or installation date, whichever occurs first. Cancellations outside of these timeframes are not eligible for refunds.
Due to the custom and seasonal nature of our products and services, all sales are final upon delivery or installation. DIY kit recipients are solely responsible for proper assembly and safe use of kit components once delivered. My Posh Porch is not responsible for any damage, injury, or dissatisfaction resulting from customer assembly or installation. DIY kits are non-returnable once shipped.
For decor damaged due to workmanship or material defect within twenty-four (24) hours of delivery or installation, My Posh Porch may, at its sole discretion, offer repairs or partial replacements. Damage resulting from, including but not limited to, weather, pets, misuse, or negligence is excluded.
Customers are responsible for inspecting items upon pickup. No returns or claims will be accepted after removal from our premises.
In the event of unforeseeable events beyond our control, such as severe weather or supply chain disruptions, we will attempt to reschedule services. Refunds will not be provided unless required by applicable law.
For any inquiries or concerns regarding our policies, please refer to the contact information provided on our Contact Us page. By providing us with information, ordering from us, or purchasing from us either online, through direct invoice, or at an event, you acknowledge and agree to be bound by our Privacy Policy, Terms and Conditions, and Return and Refund Policy.